No worries — this happens sometimes, and it’s easy to fix. Here's a step-by-step guide anyone can follow:
✅ 1. Check if the code is installed
Open your website
Press Ctrl + U (or right-click > “View Page Source”)
Press Ctrl + F and search for the word:
equallyIf you don’t find it, the code isn’t on your site — go back to your Equally AI dashboard and copy the correct script, then paste it into the
<head>or footer section of your site. You can follow any of the guides here.
🔑 2. Make sure you're using the correct code
Every buisness gets its own unique widget code
If you used a code from a different domain or expired trial, it won’t work
Go to your Equally AI dashboard, pick the correct site, and grab the right code
💬 Still not working?
No problem at all! Just send us an email at [email protected]
To help us solve it faster, please include:
Your website address
A quick note about where you added the code
(Optional) A screenshot if you’re getting an error